MARSMAN MUSIC CENTRE POLICIES AND PROCEDURES 

1. REGISTRATION

New families are charged a one-time, non-refundable registration fee of $69. Once a family account has been created, new family members may be added to that family account free of charge. Family accounts are restricted to immediate members of the family only.

 2. TRIAL LESSONS

Trial lessons are $33 each and must be taken within one week of being booked. Regular registration fees and procedures will apply at registration following trial lessons.

3. TUITION

Tuition is the means of reserving lesson time with one of our professionals. Our teachers are awesome and are committed to their students and their students’ success. So we’ve structured our tuition policies in a way that honours that.

a) Marsman does not bill on a per-lesson basis; tuition billing is structured as a standardized, monthly tuition amount.
b) All payments are processed by pre-authorized credit cards or post-dated cheque by the first of the month. Tuition is due upon registration for new students.  Accounts with tuition not paid by the 7th of the month will be assessed a $15 late fee to the outstanding tuition. Tuition not paid by the 15th of the month will result in lesson cancelation.  All tuition and fees must be paid in order to resume lessons.
c) Except for the first month of a student’s study, tuition is not prorated on to lessons taken in a given month.
d) Tuition will not be rolled over (credited) to any following month’s lessons. Tuition is never prorated for missed lessons as it is a means of reserving lesson time with one of our professionals.
e) We do not offer tuition refunds for any reason except administrative billing error.
f) Tuition does not include any retail teaching materials such as books or instruments.4. 

4. CANCELLATIONS AND MAKEUPS

At Marsman, we are proud to provide exceptional service in addition to our top quality lessons. As a part of our service commitment, we’ve based our make up policy on the following statement:

We exist to deliver excellent lessons, and so we offer make up lessons regardless of the nature of the absence.

Here’s how it works:

a) If a student misses a lesson for any reason, a makeup opportunity will be provided through one of our dynamic, small-group makeup sessions.
b) If any lessons need to be missed by a teacher, Marsman will attempt to provide a substitute teacher from our existing and highly qualified staff of professionals, or teachers from Toronto’s finest post-secondary music programs. If a substitute teacher is unavailable, a private makeup lesson with the teacher will be scheduled promptly.

5. DISCONTINUING LESSONS

To discontinue lessons and to discontinue charges to your account, please notify Marsman in writing either by email or letter before the 15th of your last month. We do not prorate tuition for the last month’s lessons. Students will be responsible for their last month’s tuition whether or not they attend lessons. Students can sign up for four makeup classes held at anytime throughout the year if they cannot attend their last month. No refunds are given for students missing their last month. No exceptions will be made for moving, relocating, illness, etc.

6. AVERAGE OF FOUR LESSONS PER MONTH

Monthly tuition is based on a 48 week year. We are closed four weeks for holidays. In the long months, you will get five lessons, short months such as August and December, you will get three lessons, and most months you will get four lessons. The tuition is the SAME each month; i.e. we don’t charge you more when you have five lessons, and we don’t charge you less when you have three lessons in a month. This makes everyone’s accounting easier.

7. SUMMER VACATION

Marsman operates year round and does not close for the summer. We are happy to offer unlimited makeups for our students, and they are held every week. If you are taking a month off for vacation and want to resume the next month, your payment is still due on the first of the month to reserve your lesson space.

8. CARE OF STUDENTS

We love kids, but we’re not equipped to take care of unaccompanied little ones. Parents with children under the age of six must remain in the school lobby during the classes.

9. OPEN DOOR POLICY

Parents are always allowed to sit in on lessons. We have an open door policy for lessons.

10. PICKING UP

Children must wait for their parents to pick them up inside the school. Please do not ask them to meet you elsewhere. We don’t want anyone going missing on our watch. If you’re going to be late, the kids will be in good hands, but there’s only so much pizza we can feed them.

11. INJURIES

Parents, and guardians of minors, students and adult students waive the right to any legal action for any injury sustained on school property. Marsman Music Centre is not responsible for any damage done to vehicles or items stolen from vehicles.